Amazon WorkSpaces lets you run a cloud desktop directly on a wide range of devices like PC, Mac, iPad, Kindle Fire, Android tablet, Chromebook, and web browsers like Firefox, and Chrome. This gives you the tools to deliver a secure, responsive desktop experience that will delight your users and help make your BYOD initiative a reality. Amazon WorkSpaces plays nice with everyone. Access your personal Windows environment on Android, iOS, Fire, Mac, PC, Chromebook, and Linux devices. WATCH THE VIDEO. Amazon WorkSpaces App is used to connect to an Amazon WorkSpace – a cloud desktop that you can use for your day-to-day business tasks such as editing documents, accessing web applications, and sending/receiving company email. You need an existing Amazon WorkSpaces account to use this app. To learn more about Amazon WorkSpaces and setting up your own account, visit https://aws.amazon.
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The following information shows the most common errors, their common causes, and troubleshooting guidance:
After authenticating, the Amazon WorkSpaces client expands and displays a gray 'Loading..' screen for a while before returning to the login screen. No other error message appears.
This error usually indicates that the Amazon WorkSpaces client can authenticate over port 443, but can’t establish a streaming connection over port 4172. This can happen when network prerequisites aren’t met. Issues on the client side often cause the network check in the bottom-right corner of the client to fail. Click the icon (typically a red triangle with an exclamation point) to see which health checks are failing.
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Note: The most common cause is a client-side firewall or proxy preventing access over port 4172 (TCP and UDP). If this health check fails, check your local firewall settings.
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If the network check passes, this often indicates a problem with network configuration on the WorkSpace. For example, a Windows Firewall rule might block port UDP 4172 on the management interface. Connect to the WorkSpace using a Remote Desktop Protocol (RDP) client to verify that the WorkSpace meets the same port requirements.
'WorkSpace Status: Unhealthy. We were unable to connect you to your WorkSpace. Please try again in a few minutes.”
Download winscp for mac os. This error usually indicates that the SkyLightWorkSpacesConfigService service isn’t responding to health checks.
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If you just rebooted or started your WorkSpace, wait a few minutes, and then try again.
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If the WorkSpace has been running for some time and you still see this error, verify that the SkyLightWorkSpacesConfigService service:
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- is running
- is set to start automatically
- can communicate over the management interface (eth0)
- isn't blocked by any third-party antivirus software
To verify that the SkyLightWorkSpacesConfigService service meets the above requirements, follow these steps:
1. Connect using RDP.
2. Open Windows PowerShell, and then run the following command: